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Unified Communications

Digital Workplace & Collaboration

Turn communication and collaboration into secure, manageable work experiences.

Discuss your requirementsSolution brief

Overview

Office, remote work and meeting experiences are parts of the same environment. Identity, device management, audio and video quality, and application access are assessed together. Network capacity and access policies are aligned with daily workflows.

Design communication flows end to end

A unified-communications assessment brings users, phones, meeting rooms and remote-working scenarios into the same scope. Document the numbering plan, carrier connectivity, identity services and network quality first. Where on-premises systems coexist with cloud services, establish clear migration boundaries and ownership. The Webex Calling reference illustrates cloud and local-connectivity roles, not a carrier, device or subscription choice for your organisation. Validate call quality, routing and interruption scenarios in a pilot.

CISCO · Figure Unified CM PBX

Webex Calling and Unified CM: local gateway

Select nodes to read their roles; zoom or enter full screen to follow the connections.

Customer LocationWebex CallingCloud calling service with call relationships to the local gateway and Webex endpoints.InternetSource transport environment for Webex connectivity, not a separate gateway device.PSTNPublic telephone-network connection for the enterprise calling infrastructure.PSTN GWPSTN gateway on the Unified CM side in the source.Unified CMOn-premises call control. Webex and PSTN routing follows the existing dial plan.Unified CM phonesPhones registered to on-premises Unified CM in the source.Local GWLocal gateway connecting Unified CM and Webex Calling.Webex Calling EndpointsSource endpoint group containing a desk phone, computer and mobile client.
  • Çağrı ilişkisi / Call relationship
Explore the diagram

Select a node to read its role. Drag to pan or use the buttons to zoom.

The unnumbered Webex Unified CM PBX figure is transcribed here. Red lines are call relationships, not a physical cabling plan. Control Hub, Meetings and Contact Center are not attached to this calling diagram when absent from the source.

Controlled transition

Inventory and application dependencies establish the baseline. Architecture, capacity expectations and security rules are clarified with the relevant teams. Pilot scope, acceptance criteria and rollback steps are documented before implementation. Migration waves follow business impact; each wave compares essential access, critical application flows and monitoring evidence.

Handover and operations

Topology, configuration ownership and maintenance procedures belong in the handover. Monitoring and escalation follow the organisation’s operating model. Product and service scope is clarified through discovery; support levels are agreed contractually. Share your requirements with Trustnet to assess practical options for your existing infrastructure.

Technical insights

Technology Partners

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Services

  • Consulting and Assessment

    We assess your existing infrastructure and business requirements, recommend suitable technology and support optimization and implementation. Our consultancy covers networks, data centers, unified communications, security and network optimization.

  • Architecture Design

    We plan, implement and commission network, server and security infrastructure. Scope includes data centers, virtualization, storage, backup and disaster recovery, with handover and ongoing management where agreed.

  • Deployment and Integration

    We address network, system and security deployment from site readiness through controlled transition and operational handover.