IP Telephony
Consolidate business voice on a reliable, manageable IP infrastructure.
Overview
Call capacity, numbering plans, branch links and carrier integration are assessed. QoS, redundancy and access security follow voice requirements. Critical call flows, recording requirements and user transitions are validated individually during migration.
Controlled transition
Inventory and application dependencies establish the baseline. Architecture, capacity expectations and security rules are clarified with the relevant teams. Pilot scope, acceptance criteria and rollback steps are documented before implementation. Migration waves follow business impact; each wave compares essential access, critical application flows and monitoring evidence.
Handover and operations
Topology, configuration ownership and maintenance procedures belong in the handover. Monitoring and escalation follow the organisation’s operating model. Product and service scope is clarified through discovery; support levels are agreed contractually. Share your requirements with Trustnet to assess practical options for your existing infrastructure.
